Mesquite Independent School District
Announcement of Position Vacancy

Helpdesk Agent

Description: The Mesquite Independent School District is seeking a qualified candidate for a Helpdesk position within the Technical Services Department. The appointee will report directly to the Helpdesk Manager and will be responsible for assisting personnel with technical issues and other needed tasks.

Qualifications:

• High School Diploma or GED
• Valid Texas driver’s license.

Preference will be given to applicants who have the following training and experience:

• Certifications: CompTIA: A+, Tech+, Network+, Security+, Apple Certified Support Professional, Microsoft Desktop Administrator Associate
• Previous experience in a high-volume support call center
• Have minimum of 3 years’ experience troubleshooting technology in an enterprise environment
• Have direct troubleshooting experience repairing technology (computers, iPads, Chromebooks, printers, and related equipment)
• Exhibit knowledge of Ivanti Service Manager, or other ITSM software suites
• Have in depth knowledge of Windows, iOS, macOS, Android, Linux, and Chrome OS operating systems
• Have previous experience with common enterprise and end user software such as MUNIS, Solarwinds, Skyward, Microsoft Suite of tools, JAMF Pro, Outlook Email, and Google Administration tools.
• Technical writing experience
• Possess strong analytical and organizational skills
• Demonstrate effective communication, public relation, and interpersonal skills
• Demonstrate the ability to work in a high-pressure environment
• Have a service-oriented personality

Such alternatives to the above qualifications as the administration may find appropriate and acceptable.

226-day contract

Employment begins as soon as possible

The Mesquite Independent School District is an equal opportunity employer and does not discriminate on the basis of ethnicity, religion, gender, age, national origin, disability, military status, genetic information or for any other reason prohibited by law.